Warranty

If your item has been damaged during shipping, please submit a warranty claim here: Submit warranty claim

Once you have filed your warranty claim, our customer service team will contact you as soon as possible.

If your item is defective, please submit a warranty claim here: Submit warranty claim

Once you have submitted your warranty claim, our customer service team will contact you as soon as possible.

We apologize if an item is missing from your package and we will, of course, want to find a solution to this. Please contact us at info@rito.com

If there are signs of breakage or damage to the package, please send us pictures of the package.

If you have received an item other than the one you ordered, please contact us at info@rito.com. In the email, please state your order number and describe which item you have not received. In addition, please attach photos of the front and back of the item you received by mistake. We will then resend the missing item to you as soon as possible.